TekWurx Are experts in CMDB
MAKE THE CMDB YOUR MOST TRUSTED OPERATIONAL RESOURCE
TekWurx helps organisations build, optimise and maintain trusted CMDB environments by improving data quality, connecting information from multiple sources and establishing meaningful relationships between assets and business services. The result is greater operational visibility, faster incident resolution, more confident change management, reduced risk and better business decisions.
Working across your existing technology stack
Tekwurx are CMDB Experts
Your CMDB Is Only As Good As The Data Behind It.
Organisations struggle to maintain a complete, accurate and reliable CMDB. Fragmented data, duplicate records, incomplete discovery and outdated service relationships create uncertainty, increase operational costs and undermine confidence in critical IT information. Without a trusted CMDB, businesses face slower incident resolution, greater risk of service disruption, poor change decisions and increased compliance exposure, ultimately impacting productivity, service quality and business resilience.
The CMDB Challenge
A Configuration Management Database (CMDB) is the foundation of effective IT Service Management, providing a clear, accurate and connected view of your IT assets, applications and the services they support. However, fragmented data, incomplete discovery and outdated records can quickly undermine its value.
A CMDB should provide the context needed to understand technology, the services it supports and the impact of operational change.
In practice, many CMDBs become repositories of disconnected records. Data is imported because it is available rather than because it supports a defined purpose. Ownership is unclear, relationships are incomplete and different teams expect the CMDB to provide different answers. TekWurx supports our clients in
TekWurx Are Experts In CMDB
TekWurx helps organisations establish what their CMDB needs to achieve and the information required to support it. We review the data model, scope, classes, relationships, integrations, reconciliation rules, governance and operating processes as a connected whole.
Our experience includes CMDB capabilities within ServiceNow, BMC and EasyVista, together with the discovery and asset platforms that supply them. We can also use uControl to compare operational sources, expose gaps and reconcile discovered data with existing CMDB records.
We work with technical teams, process owners and service stakeholders to establish useful relationships between assets, applications and services. We also define ownership, quality measures and exception processes so the CMDB can be maintained after the initial improvement work.
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Better Data. Greater Trust. Smarter Decisions.
Talk to TekWurx about transforming your CMDB into a trusted foundation for IT operations. Improve data accuracy, eliminate inconsistencies, connect assets to business services and gain the confidence to reduce risk, accelerate incident resolution and make better operational decisions.
Our Approach
How TekWurx Improves Your CMDB
TekWurx helps organisations transform their CMDB from a fragmented, unreliable data repository into a trusted foundation for IT operations. By combining specialist expertise, proven methodologies and intelligent automation, we improve data accuracy, reconcile information from multiple sources, establish meaningful service relationships and maintain data quality over time, enabling better visibility, reduced operational risk and more confident business decisions.
TekWurx Are Experts In CMDB
Consultation & Strategy
TekWurx helps organisations define what their CMDB must support and the information required to achieve it. Drawing on experience across ServiceNow, BMC and EasyVista, we assess the current environment, identify gaps and establish a practical operating model covering scope, ownership, governance, integrations and ongoing maintenance.
Tekwurx are experts in cmdb
Implementation & Configuration
TekWurx designs and configures CMDB environments around defined operational outcomes. Working with platforms including ServiceNow, BMC and EV Service Manager, we establish the data model, classes, relationships, reconciliation rules, integrations and governance required to create a manageable and useful operational resource.
TekWurx are experts in CMDB
Right Sizing & Cost Efficiency
TekWurx reviews the CMDB structure, data model, integrations, licensing and operational use. Whether the environment is based on ServiceNow, BMC, EasyVista or connected technologies, we identify unnecessary complexity and focus it on the information and relationships that support real processes and decisions. This reduces cost and maintenance without removing valuable capability.
TekWurx are experts in CMDB
Data Quality
TekWurx profiles the existing CMDB data, identifies the sources and processes creating quality issues and agrees measurable improvement priorities. We work across ServiceNow, BMC and EasyVista environments and can use uControl to compare and reconcile information from discovery and operational sources. We then establish ownership, validation and exception-management controls to maintain quality.
TekWurx are experts in CMDB
Reporting
TekWurx develops reporting around the decisions the organisation needs to make. Using native platform capabilities within ServiceNow, BMC and EasyVista, together with uControl where appropriate, we create operational and management views covering coverage, completeness, ownership, relationships, ageing, exceptions and trends.
Resources
TekWurx: Case Studies
Case Study: International Telecoms Giant Replaces Asset Management System with uControl
Service ModellingCase Study: An International Bank Achieves 100% DORA Compliance in One Week, with TekWurx uControl
BMC DiscoveryCase Study: Federal Reserve Bank Delivers Over £1 million in cost efficiencies, in just 40 days
Service ModellingCase Study: An ITSM implementation for Birmingham City Council
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Frequently asked questions
Talk to a member of the TekWurx team.
How do we engage TekWurx?
Most engagements start with a short scoping conversation to understand your estate, tooling and objectives. From there we propose a right-sized piece of work — from a focused assessment to a full discovery programme — with clear outcomes and timescales.
What technologies and platforms do you work with?
We are vendor-agnostic. Our consultants work across BMC Discovery, ServiceNow Discovery, Lansweeper, uControl Insight and the CMDB, ITSM, asset-management and automation platforms that consume discovery data. We recommend the right tools for your situation rather than a single product.
Do we need to replace our existing discovery or ITSM tools?
No. In most cases we make the platforms you already own work far better — improving coverage, data quality and integration. Where a change genuinely benefits you, we will say so and help you get there safely.
How quickly can we start seeing value?
Early assessments typically surface actionable findings within the first couple of weeks. Larger programmes deliver value in stages, so you see measurable improvement in coverage and data quality throughout, not only at the end.
TekWurx turned a discovery tool we had struggled with for two years into a source of truth the whole IT function now relies on.
Head of IT Operations · Enterprise financial services